Return policy - gmc

Return & Cancellation Policy

Order Cancellation
You may cancel your order before your product has been shipped. If the cancellation request is received prior to dispatch, you will receive a full refund.
Once the order has been shipped, order cancellation is no longer available. In this case, you may submit a return request after receiving your parcel.

Returns (Right of Withdrawal)
Under EU consumer regulations, customers have the statutory right of withdrawal to apply for a return **within 14 calendar days upon receipt of goods, without giving any reason**.

To qualify for a return:
- Items must be unused, undamaged and kept in their original factory packaging.
- Purchase receipt or order confirmation is required for return processing.
- Please DO NOT send returns directly to the manufacturer. You must contact our customer service first to obtain the valid return address located in Spain.

Please note: **Return shipping costs shall be borne by the customer**. No restocking fees will be charged for eligible product returns.

How to start a return:
Contact our customer service at lashleemarkusonmtouj384@gmail.com to get return instructions and the valid Spanish return address.

Refunds
Once we receive and inspect your returned goods, we will send you an acknowledgement email. We will inform you whether your refund request is approved or rejected.
If approved, your refund will be processed and credited back to your original payment method within 7‑10 business days.

Late or Missing Refunds

Once we receive and inspect your returned goods, we will send you an acknowledgement email within 2 business days. We will inform you whether your refund request is approved or rejected.
If approved, we will initiate your refund within 2 business days. Funds can take an additional 7‑10 business days to show up in your original payment account, depending on bank or payment‑provider processing speed.

Late or Missing Refunds
If you have not yet received your refund:
1. Double‑check your bank or payment account.
2. Contact your credit‑card / payment‑service provider; processing delays may occur before funds are officially posted.
3. Contact your bank, additional internal processing time is common.

If you have not yet received your refund:
1. Double‑check your bank or payment account.
2. Contact your credit‑card / payment‑service provider; processing delays may occur before funds are officially posted.
3. Contact your bank, additional internal processing time is common.

If you have completed the steps above and still have not received your refund, please reach out to our customer service: lashleemarkusonmtouj384@gmail.com

Statutory Warranty
All goods come with a minimum 2‑year statutory warranty within the European Union. For defective items covered under warranty, please contact us for repair or replacement solutions according to local consumer law.